Effective Date: 13 August 2026
Last Updated: 13 August 2026

Macroverse Industrial Solutions (“Macroverse”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or interact with our website, https://macroverse.in/ (“Website”), including when you submit an enquiry, request a quotation, contact us, or use any of our online services.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us through our Website, including:

Full name
Company or organisation name
Business email address
Phone number
City, location, or service location
Industry type
Product or solution requirements
Project specifications and descriptions
Estimated project budget, where provided
Any other information you choose to include in an enquiry or communication

We may also automatically collect certain technical information when you visit our Website, such as:

IP address
Browser type and version
Device type
Operating system
Pages visited
Referring website
Date and time of visits
Website interaction and usage information

2. How We Use Your Information

We may use the information collected through the Website to:

Respond to your enquiries and requests for quotations
Understand your industrial lifting or material-handling requirements
Provide information about our cranes, hoists, services, spare parts, AMC and related solutions
Communicate with you regarding your enquiry or project
Provide customer support and follow up on requests
Improve our Website, services, products and customer experience
Understand Website usage and improve Website performance
Maintain Website security and prevent fraudulent or unauthorised activity
Comply with applicable legal and regulatory requirements

We will use personal information only for appropriate and lawful purposes and, where required, based on your consent or another lawful basis.

3. Enquiry and Quote Forms

When you submit an enquiry or request a quotation through our Website, the information you provide may be shared with the relevant Macroverse sales, engineering, service or support personnel so that we can respond to your requirements.

We may contact you using the details provided in your enquiry, including by email or telephone, for purposes related to your request.

Submitting information through a Website form does not automatically mean that you will receive promotional communications unrelated to your enquiry.

4. Cookies and Similar Technologies

Our Website may use cookies, analytics tools, tags, pixels and similar technologies to:

Enable essential Website functionality
Understand how visitors use the Website
Measure Website performance
Improve Website functionality and user experience
Understand traffic and visitor behaviour

We may use third-party services, such as analytics or website measurement services, that may place or access cookies or similar technologies.

You can control or restrict cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

5. Third-Party Services

Our Website may use third-party services for functions such as:

Website analytics
Website performance and security
Form processing
Embedded content
Maps or location services
Communication and business operations

These third parties may process information in accordance with their own privacy policies and applicable terms.

We do not control the privacy practices of third-party websites or services. We recommend reviewing their respective privacy policies before providing information through those services.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary with:

Macroverse employees and authorised representatives
Service providers who support our Website or business operations
Technology, hosting, analytics or communication service providers
Professional advisers, where necessary
Government authorities or law-enforcement agencies where required by applicable law
Other parties where disclosure is necessary to protect our legal rights, Website, users or business

Where appropriate, we expect service providers handling personal information on our behalf to maintain suitable confidentiality and security measures.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services, maintaining business records, resolving disputes, complying with legal obligations and protecting our legitimate business interests.

The retention period may vary depending on the nature and purpose of the information.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the Internet.

9. Your Privacy Rights

Subject to applicable law and the relevant provisions coming into force, you may have rights regarding your personal information, including the ability to:

Request information about the personal data we process about you
Request correction of inaccurate or incomplete personal information
Request deletion of personal information where permitted by applicable law
Withdraw consent where processing is based on consent
Raise a concern or grievance regarding our processing of your personal information

Requests may be subject to applicable legal requirements and reasonable verification to protect against unauthorised requests.

India’s Digital Personal Data Protection framework provides rights and obligations concerning the processing of digital personal data. The specific rights, procedures and obligations applicable to a particular processing activity may depend on the provisions in force at the relevant time.

10. Withdrawal of Consent

Where we process your personal information based on your consent, you may withdraw that consent by contacting us using the details provided below.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. Certain information may continue to be retained or processed where permitted or required by applicable law.

11. Children's Privacy

Our Website is intended primarily for businesses, professionals and industrial customers. We do not knowingly request or collect personal information from children for purposes unrelated to our business services.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review and take appropriate action.

12. External Links

Our Website may contain links to third-party websites, social media platforms or other external resources.

We are not responsible for the privacy practices, security or content of those external websites. We encourage you to review the privacy policies of any third-party website you visit.

13. International Data Processing

Some service providers used by us may process information on servers located outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and contractual or organisational safeguards, where required.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, services, technology, business practices or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to periodically review this Privacy Policy to remain informed about how we handle personal information.

15. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Macroverse Industrial Solutions

Email: info@macroverse.in

Phone: +91 9962231791

Chennai Office:
SF No 1111/3, Chennai New Bypass,
South Malayambakkam Bus Stop, Malayambakkam,
Chennai, Kancheepuram, Tamil Nadu – 600069

Bengaluru Office:
204, RVS SUMERU, Ganigarapalya, BSK 6th Stage,
Adarsh Layout, Bengaluru, India – 560109

Hyderabad Office:
2-2-1043/A/2 Amberpet,
Hyderabad, Telangana, India – 500013

For privacy-related requests, please mention “Privacy Request” in the subject of your communication.

Note: This Privacy Policy is intended as a general website privacy notice and should be reviewed by Macroverse's legal/compliance adviser before publication to ensure it accurately reflects the company's actual data-processing practices, third-party services, retention periods and applicable legal obligations.

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